Managed IT Operations

Focus on your core business while we proactively manage, maintain, and support your IT infrastructure.

Solaxta's Managed IT Operations provide comprehensive oversight of your technology environment. From 24/7 monitoring to expert helpdesk support and strategic vendor management, we ensure your systems run smoothly, securely, and efficiently.

Comprehensive IT Management

24/7 Monitoring & Alerting

Continuous oversight of your critical systems and network components:

  • Real-time Performance Monitoring (CPU, RAM, Disk, Network).
  • Availability & Uptime Checks.
  • Customizable Alerting Thresholds.
  • Integration with leading monitoring platforms (e.g., Datadog, Nagios).

Helpdesk & User Support

Responsive and expert assistance for your end-users:

  • Multi-channel Support (Phone, Email, Chat, Portal).
  • Defined Service Level Agreements (SLAs).
  • Remote & On-site Support Options.
  • Ticketing System & Knowledge Base Management.

Patch Management

Keep your systems secure and stable with timely updates:

  • Operating System & Application Patching.
  • Risk Assessment & Patch Prioritization.
  • Scheduled Maintenance Windows.
  • Testing & Rollback Procedures.

Vendor Management

Streamline interactions and manage relationships with your technology vendors:

  • Single Point of Contact for Vendor Issues.
  • License & Contract Management/Renewals.
  • Escalation Management.
  • Performance & SLA Monitoring.

Advantages of Managed IT

  • Proactive Problem Prevention & Reduced Downtime.
  • Predictable IT Costs & Budgeting.
  • Access to Specialized Expertise & Tools.
  • Improved Security Posture & Compliance.
  • Freedom for Your Team to Focus on Strategic Initiatives.

Optimize Your IT Operations

Discover how Solaxta's managed services can streamline your IT and support your business growth.

Get a Managed Services Quote